Zoom America Privacy Policy

1. Overview

We built our family of platforms (Zoom America, Joelinks, and US School Search) to help neighbors, businesses, local organizations, job seekers, and families connect at the community level. This policy describes the personal data we collect across all our platforms, how we use it, when we share it, and the choices you have. By using any of our platforms you agree to the practices described here.

2. Information We Collect

We collect the following categories of information when you use our platforms (Zoom America, Joelinks, US School Search):

• Account details: name, email, phone number, password hash, verification status, and county selection provided during sign up.
• Profile and community content: posts, comments, reactions, attachments, bookmarks, messages, job applications, school searches, and saved items you create or upload.
• Location and preferences: county FIPS selection, saved counties, job preferences, school search criteria, and subscription settings used to personalize your experience.
• Device and usage data: IP address, browser or app information, referral URLs, log timestamps, and basic analytics gathered via cookies or similar technologies.
• Payment-related records: billing name, last four digits of payment cards, transaction IDs, and invoices when you purchase promotions or advertising through partners such as Stripe or PayPal. Full card details are handled only by our payment processors.
• Social login data: when you sign in with services like Facebook or Google we receive your name, email, and profile photo as authorized by you. You can revoke access at any time from the third-party provider.

3. How We Use Your Information

We use personal data to:

• Provide, secure, and improve our platforms (Zoom America, Joelinks, US School Search) and their community, job search, and school search features.
• Personalize content, show relevant local updates, job opportunities, school information, and surface suggested connections, businesses, and events.
• Enable community safety features including reporting, moderation, and abuse prevention.
• Communicate with you about your account, updates, promotional offers, and customer support requests.
• Process purchases, manage subscriptions, and send invoices or receipts.
• Comply with legal obligations, enforce our Terms of Service, and protect our users.

4. How We Share Information

We do not sell personal data. We share information only when necessary to operate our platforms:

• Service providers: trusted vendors that host infrastructure, send emails, process payments, moderate content, or provide analytics under written agreements.
• Platform visibility: posts, reactions, profile name, and profile photo are visible to other platform members based on your privacy settings and the specific platform's community guidelines.
• Legal and safety: when required by law, subpoena, or to protect the rights, property, or safety of users, our partners, or the public.
• Business transfers: if we reorganize, merge, or sell all or part of our business, personal data may transfer as part of the transaction. We will notify you of any material changes.

5. Cookies and Similar Technologies

We use cookies, local storage, and similar tools to remember your session, store preferences, keep you signed in, and understand how the platform is used. You can adjust cookie settings in your browser, but core functionality may stop working.

6. Data Retention

We keep personal data only as long as needed to deliver our services across all platforms or to fulfill legal and accounting requirements. When you deactivate or request deletion we remove or anonymize content in accordance with our Data Deletion instructions, unless we must retain specific records for fraud prevention, dispute resolution, or legal compliance.

7. Your Choices and Rights

• Profile controls: update your profile, contact information, and county preferences from the account settings menu.
• Email preferences: unsubscribe directly from notification emails or manage subscriptions in your settings.
• Access and correction: contact us to obtain a copy of your personal data or to correct inaccuracies.
• Deletion: request deletion at any time by following the steps in our Data Deletion instructions.
• Third-party logins: revoke our platforms' access from your Google or Facebook account dashboards.

8. Children's Privacy

Our platforms are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that a child under 13 has provided personal data, we will delete that account and its information promptly.

9. Security

We employ administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, monitoring, and regular security reviews. No system can be fully secure, so we encourage you to use strong passwords and report any suspicious activity to us immediately.

10. International Users

Our platforms are designed for residents of the United States. If you access our services from other regions, you consent to the transfer of your information to the United States where our servers and support staff are located.

11. Updates to This Policy

We may update this policy to reflect new features, legal requirements, or operational changes. When we make material changes we will notify you via email or an in-app notice. Please review the policy regularly.